Yes. In fact, we expect all departments should have the opportunity to use the EASySolutions whether it is for revenue assurance in finance to network optimization in operations to business intelligence in marketing to testing in development to customer care in support departments.

What reports are available?

We have a large variety of EASyReports available from billing verification, revenue assurance and fraud for finance departments to link and system usage for operations to call record queries for support groups. What is important to note is since we collect all the data off of the network, any report is possible allowing every department to have their own personalized reports. Additionally, with EASyQuery, reports can be custom built by the user without having to learn sql saving you time and money. That is how flexible we have architected our solution.

What protocols do you support?

We presently support:

ANSI ISUP, AIN 0.1, IS-41, GSM MAP, A-Interface (BSSAP, BSSAP+ and DTAP), SMPP, SIP, SIGTRAN, E911 (e.g. E2, E3, E5 etc..), IS801-1, SUPL, MLP,

We continually add new protocols based on customer requests and marketplace demand.

How large can your systems grow?

Our systems start with single user systems with two network access links and the system can be migrated upwards of 100's of users and 1,000's of links. We can grow disk space up to 8 terabytes of storage. So in effect, we are as flexible as you need to be and as you expand you never lose your initial investment.

What hardware platforms are available?

For mobile applications, we have a ruggedized portable that meets advanced military specifications as well as a Laptop Extender capability to turn any existing laptop with a cardbus slot into a fully functional protocol analyzer. For stationary applications we have rackmount systems based on powerful Intel dual or quadcore processors with Microsoft Server operating systems. The rackmount systems typically have at least 146 Gbytes of data storage and have support for RAID1 data redundancy. We also have additional storage servers so you can grow into Terabytes of storage as well as NEBS3 Compliant servers. You can view our platforms page here.

What architecture is your system designed on?

We have based our architecture on a client server basis and we use Microsoft operating systems and applications. We use Windows Server as our standard operating system and SQL for our database. 

What network access methods do you support?

We presently support T1, E1, J1, HSL, V.35, RS232, RS449 and IP network interfaces.

Are your systems redundant?

Yes. Our rackmount systems use RAID1 data redundancy configurations. In our numerous years of installing systems, we have yet to lose a customer's data based on our implementation.

Can I demo your EASySolutions before purchasing?

Yes. Simply contact us to learn more. Not only that but you can rent a system for as long as you wish to see the true power of our EASySolutions.

How long from order to implementation and what is the installation and training process?

Typically, from purchase order to implementation is 45 days. We have been known to decrease this time to as little as 2 weeks depending on product availability.

The installation process is very straightforward. Upon receipt of a purchase order, you will receive an Implementation Checklist to fill out. We then will review that implementation checklist and arrange an install date. The servers will be shipped to your location. We will then arrive and install the servers, cables and software applications. During our visit we will also conduct onsite training for all of your staff that needs it.

We also have remote virtual training classes for down the road when new employees need to be trained or new departments begin using the solutions. This is part of our support contract services.

Can we order a system for one group such as operations and add users in another group such as development or support?

Yes. Our systems and architecture are flexible where groups and individuals within those groups can share the EASyApplications to lower over implementation costs.